Burger King unveiled new restaurant designs for an enhanced guest experience in our Covid-19 world. Though we hope that this “new normal” we are all still assimilating to won’t stay this way for long, Burger King is preparing for this global health crisis (and may possibly be ready for the next one), due to incoming features that are sustainable and social-distance friendly. These additions and renovations include touchless technology, drive-in and walk-up order areas, enhanced drive-thru experience and exterior dining spaces.
“In March our in-house design and tech team accelerated new restaurant design plans and pushed the limits of what a Burger King restaurant could be,” said Josh Kobza, Restaurant Brands International chief operating officer, in a statement. These plans were drafted along with input from the Home of the Whopper’s tech, operations and food innovation teams with a mission of dramatically improving (and safeguarding) the consumer experience by providing multiple ordering and delivery modes, many of which are contactless.
At the drive-in area, for example, guests will be able to park their cars under solar-powered canopies, place their orders through the BK app by scanning a QR code at their parking spot’s kiosk screen, and have food taken directly to their cars. (The curbside delivery service will operate similarly.) Guests arriving to pick up their mobile orders will be able to do so from coded food lockers facing the exterior of the restaurant, and delivery people will be able to pick up their orders through the same system as well. The drive-thru will be expanded to accommodate more guests with the addition of one or two more lanes. Each lane will feature digital menu boards and merchandising, as well as a living wall that frames the guest’s view into the kitchen interior. Drive-thru guests will have their orders delivered via a conveyer belt connected to the restaurant’s suspended kitchen.
The result of these enhancements is a physical footprint 60% smaller on average than a traditional Burger King restaurant building and site. On-premise dining will still exist, but the famed BK kid’s playgrounds will be no more: instead, shaded, suspended patios featuring outdoor seating for guests will replace the indoor dining rooms in one design option. Another design option, a suspended dining room above the drive-thru lanes, will also include a covered outdoor seating area.View Full Article